Back-office & sales support for US carriers, brokers and 3PLs info@hikepulseventures.com +91 94648 70682

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Services

Operations and sales support that keeps your lanes covered and your pipeline full

Pick one function or combine several. Every team member is trained on your SOPs, works in your systems on US hours, and reports to you daily.

Brokers & 3PLs

For freight brokers & 3PLs

Carrier Sales & Load Coverage

A dedicated desk that posts your loads, calls carriers and gets freight covered fast.

Your reps shouldn't be stuck on load boards. Our carrier sales team works your open loads from tender to dispatch, using your rate guidelines and your approved carrier list.

Discuss this service

What's included

  • Load board posting and refreshing (DAT, Truckstop and others you use)
  • Outbound calls to lane-matched carriers from your network
  • Rate negotiation within the ranges you set
  • Rate confirmations, dispatch confirmation and day-before checks
  • Backup carrier lists for high-risk lanes to cut fall-offs

Track & Trace and Check Calls

Proactive milestone updates and exception alerts, including nights and weekends.

Shippers judge you on visibility. We track every load, update your TMS and customers at each milestone, and raise problems before the appointment is missed.

Discuss this service

What's included

  • ELD / app tracking invites and follow-up with drivers
  • Check calls and TMS status updates at every milestone
  • Late-load alerts with new ETAs before the appointment
  • Detention, layover and lumper documentation
  • After-hours and weekend coverage on US time

Carrier Onboarding & Compliance

Fast, thorough carrier setup that helps protect you from fraud and double-brokering.

We run your onboarding checklist on every new carrier and keep your carrier file clean, so your team can tender with confidence.

Discuss this service

What's included

  • Carrier packets: W-9, certificate of insurance, broker-carrier agreement
  • Operating authority, authority age and safety record checks
  • Identity and contact verification to spot red flags
  • Insurance expiry monitoring and follow-up
  • Carrier database upkeep: lanes, equipment and preferences

Shipper Lead Generation & Appointment Setting

Researched shipper lists and multi-channel outreach that put qualified meetings on your reps' calendars.

We build your pipeline the way you would if you had the time: a clear Ideal Customer Profile, researched decision-makers, and consistent outreach under your brand.

Discuss this service

What's included

  • Ideal Customer Profile and target account lists by vertical, lane and volume
  • Decision-maker research (logistics, transportation and supply chain leaders)
  • Cold calling, email and LinkedIn outreach in your name
  • Qualified appointments booked straight into your calendar
  • Weekly reporting on activity, replies and meetings

Lead Nurturing, Follow-ups & CRM Management

No lost quote or "not right now" shipper falls through the cracks.

Most freight is won on the follow-up. We run the cadences, keep your CRM accurate, and make sure every prospect and lost quote has a next step.

Discuss this service

What's included

  • Multi-touch follow-up cadences for new prospects
  • Lost-quote follow-up and re-quote reminders
  • Monthly nurture emails: market updates and capacity alerts
  • CRM hygiene: de-duplication, email verification, data enrichment
  • At-risk account alerts and re-engagement outreach

Billing, AR/AP & POD Collection

Faster invoicing, cleaner carrier pay and a shorter cash cycle.

Every day without a POD is a day you can't invoice. We chase paperwork, bill quickly, follow up on collections and check carrier invoices before you pay.

Discuss this service

What's included

  • Same-day POD and BOL collection
  • Customer invoicing within 24 hours of POD
  • Collections reminders and dispute follow-up
  • Carrier invoice audit against rate confirmations
  • Carrier pay and quick-pay processing support
Carriers & fleets

For US motor carriers

Carrier Support & Dispatch Assistance

Fill empty miles and keep your trucks moving with dedicated outreach.

For US motor carriers, we act as your back-end team: finding loads on your lanes, building broker relationships and handling the paperwork so drivers keep rolling.

Discuss this service

What's included

  • Load searching and booking support on your preferred lanes
  • Broker and shipper outreach to build steady, repeat freight
  • Rate confirmation, paperwork and document management
  • Driver check-ins and status updates to brokers
  • Simple weekly reports: loads, miles, rates per mile

Lane Growth & Partner Onboarding

Organise and grow your lane network with reliable partners.

We identify, vet and onboard the right partners for your lanes, then keep the relationships warm with daily communication so lanes stay stable.

Discuss this service

What's included

  • Lane analysis: where you are strong, where trucks run empty
  • Finding and onboarding broker, shipper and carrier partners
  • Relationship maintenance and regular check-ins
  • Backhaul and reload planning to reduce deadhead
  • Clear reporting on lane performance over time

Engagement models

Flexible ways to work together

Month-to-month, no lock-in. Pricing depends on roles, shift timing and coverage. Ask for a quote and we'll reply within one business day.

Dedicated team member

One full-time specialist who works only on your account.

  • 40 hours a week on US hours
  • Trained on your SOPs and systems
  • End-of-day reports
  • Replacement cover for leave
Most popular

Dedicated pod

A small cross-functional team with a team lead.

  • Combine carrier sales, tracking, onboarding and billing
  • Extended, overnight or weekend coverage
  • Team lead, QA checks and weekly KPI review
  • Scale up or down month to month

Project-based

A defined scope, fixed timeline and clear deliverable.

  • CRM clean-up and data enrichment
  • Shipper target lists by vertical and lane
  • Carrier database rebuild
  • SOP documentation

Get a quote Estimate your savings

Ready to add capacity without adding headcount?

Book a 30-minute call. We'll look at your lanes, your workload and where a dedicated HikePulse team would make the biggest difference.

Schedule a Meeting Take the Free Sales Audit